Support
Help with Dogdogu for iPhone and iPad.
Email us
Every message gets an answer, usually within 2 to 3 business days. This is also the address for privacy requests.
When you report a bug, please include your app version (Settings, at the bottom), your iOS version, your device model and, if you can, a screenshot.
Frequently asked
Do I need an account?
No. Dogdogu has no sign-up or login. Your progress is stored on your device.
I bought something. How do I get it back on a new device?
Open the Shop or Settings and tap Restore Purchases. Use the same Apple Account you bought with. Dogdogu Pro, All Difficulties and Daily Archive are restored this way. Hints, undos and Auto-X are consumables; they sync between your own devices through iCloud.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Do I have to watch ads?
No. There are no banners and no forced ads. Videos only play when you tap "Watch a video" to earn a free hint, undo or Auto-X. Dogdogu Pro hides the video offers.
How do I unlock Hard and Ultra?
Hard opens after 50 solved Normal puzzles, Ultra after 50 solved Hard puzzles. The All Difficulties purchase or Dogdogu Pro unlocks them right away.